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The AI page uses sources you add in the same workspace as guided chats and the inbox. It does not replace Meta's rules for approved outbound messages, and it does not mean a person is on duty all night.
Source: open 8 to 5. Consultations by appointment.
What time do you open?
Nothing is sent while this switch is off.
Add the hours, prices, and common answers the business already uses. The first reply can draw on that knowledge inside the workspace.
Open 8 to 5
When the reply is not enough, the thread is in the shared inbox with the history. Someone on the team continues it.
Person can take over
The AI page includes switches for voice notes, call routing, and actions such as a booking or an order lookup. Turn one on only after you have tested it in your workspace.
Off until you test it
AI does not let you skip an approved WhatsApp message when you start a reminder or update outside the customer reply window.
Reminders still need approval
Only with the first reply you set from your own knowledge. UlaloBots does not provide night staff, and a person can take the chat later with the full history.
Those switches exist on the AI page. Test the one you need in your workspace before you tell customers it is available. Do not treat an off switch as a live service.
No. Reminders and updates you start still need an approved WhatsApp message, the same as any other campaign.
Connect a WhatsApp business number, set the first reply, and answer as a team with the full history.