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This week a delay notice goes out as an approved message, and the reply is in the shared inbox. Connect the company number, send tracking and delay notices as approved WhatsApp messages, and on Scale send or read from your own software.
Today
Your delivery is delayed. The new window is today, 4 to 6.10:01
Can it come tomorrow morning?10:02
The desk will confirm tomorrow on this chat.10:03
Tell the customer the new window with an approved WhatsApp message. You do not retype it per chat.
The shared inbox keeps the address change and who answered.
If the order already lives in another system, Scale can send and read WhatsApp from that software. A deeper wiring is Provider.
No. Keep the order in the system you already use. UlaloBots sends the WhatsApp notice and holds the reply.
Scale can send and read WhatsApp from your software. We do not promise that every chat is pushed into that system unless we build that with you on Provider.
Connect a WhatsApp business number, set the first reply, and answer as a team with the full history.