Loading…
Loading…
Incoming WhatsApp threads show in the workspace. The people who need to reply can update the customer name and status, then answer while the thread is open.
Today
Is tomorrow's appointment still at 10?10:02
Each chat shows the name, last message, and status: Open, Pending, or Closed.
Thoko Banda · Open
The next person sees the earlier messages and whether a reply was received or read.
See you tomorrow at 10:00 · Read
A closed thread is read-only until someone reopens it. A finished chat does not get a stray reply.
Reply locked until reopen
Roles decide who can reply and who can only read. Confirm the current team limit in the dashboard.
Reply · Read only
Yes. The people you invite share one inbox and the full history. There is no public seat table. Confirm the current team limit for your plan in the dashboard.
You can keep the WhatsApp Business app on the same number. Team replies and history for work done in UlaloBots stay in the shared inbox.
Yes. A read-only inbox permission lets that person see the thread without replying.
Connect a WhatsApp business number, set the first reply, and answer as a team with the full history.