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Build the first reply and the next steps for registration, orders, support, appointments, and applications. A teammate can take the chat with the history still attached.
Pick a starter guided chat during setup, then change the messages, questions, and choices to match how your business actually answers.
What are your hours?
When the question needs a person, the chat moves to the shared inbox. The next reply starts from the full thread, not a blank screen.
Handed to the team
A step can call an HTTPS address you control and branch on the response. Production connections require HTTPS and reject private hosts.
HTTPS only
The guided chat runs when a customer messages, or when your software calls the developer API. It does not push every chat into a CRM by itself.
WhatsApp or your software
No. The first reply is the one you set, for hours, prices, and common asks. A person takes over later with the full history. UlaloBots does not staff nights for you.
Yes, if you connect an HTTPS address your business controls. UlaloBots can branch on that response. It does not include a built-in push of every chat into a CRM.
They open in the shared inbox for that workspace, with the earlier messages still on the thread.
Connect a WhatsApp business number, set the first reply, and answer as a team with the full history.